Data Privacy Policy
Effective date: July 26, 2025
1. Introduction
At SNA Solutions, your privacy and control over your information are our highest priorities. This Data Privacy Policy explains what information we collect, how we use it, and your choices when using our web application.
2. What Data We Collect
- Account Information: Your username and account details, as provided during sign up or login.
- Usage Data: Non-identifiable records of your interactions with our application (such as usage statistics and activity logs), retained to improve our service and ensure platform reliability.
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Uploaded Files:
- Files you upload for processing are not stored or retained by default. They are processed in-memory and deleted immediately after analysis.
- Files are only stored if you explicitly choose to create a custom File Search Agent. In that case, files are securely retained for your search purposes and can be deleted upon your request.
3. How We Use Your Data
- To provide you with file analysis and AI-powered insights, without retaining your files or their contents (unless you opt-in to file agent storage).
- To maintain account security and site reliability.
- To monitor aggregate, anonymized usage patterns for product improvement.
- We do not use your files for training purposes, marketing, or any secondary use.
4. How We Share Your Data
- Third-Party Services: External AIs (such as OpenAI) are used for certain analyses, but files are not stored by us. We do not share your personal data or files beyond service needs.
- No Sale of Data: We do not sell or rent your personal information, files, or usage data to anyone.
- Legal Requirements: We may disclose information only as required by law.
5. Data Security
We use industry-standard measures to protect your data, including encryption in transit and secure, time-limited processing of uploads. Files are not retained after processing unless you choose to store them for a custom agent.
6. Your Choices and Rights
You control your files and data. If you use custom file search agents, you may delete your files at any time or request deletion by contacting us. You may also request deletion of your account and usage data.
7. Updates to this Policy
We may update this policy to reflect changes in our practices or legal obligations. Material updates will be posted on this page.
8. Contact
Questions or requests about your data? Contact us at support@snasolutions.org.